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Business Challenge
Customers are unsatisfied
The challenge you face
- Your customers are unsatisfied with product performance or quality.
- Customers are unsatisfied with customer service.
- Customers are complaining and giving bad ratings on ratings websites and on social media.
- Your business’ net promoter score is negative and/or is decreasing.
Implications of not addressing the challenge
- Poor product quality leads to increased product returns and the associated costs.
- Customers stop using your products and your business.
- Negative customer ratings negatively impact potential customers leading to lower customer acquisition.
- Revenue stalls or declines.
What does success look like
- Issues with product quality are addressed proactively.
- Product returns decrease.
- Customer provide positive reviews of products and of the business.
- Customers recommend products leading to new customer acquisition and growth.
- The brand attains a positive net promoter score.
Algonomix solution
- The solution involves continuously measuring customer sentiment from product reviews and customer comments. It also involves using natural language processing techniques to extract key phrases on the key issue customers are experiencing and depicting trends on the most pressing issues. These can then be used to craft proactive solutions to address issues related to customer service and product quality.